German-Speaking Medical Devices Support Advisor

CloserHire is partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Advisors for a project in Porto, Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe. Location: Porto, Portugal Language: German Start date: 20/8 Your Role Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support Deliver troubleshooting and technical support for medical devices and accessories Assist customers with product usage across multiple channels (calls, email, chat, SMS) Manage order intake, renewals, and related documentation in compliance with procedures Apply active listening, empathy, and professionalism in sensitive or challenging situations Follow defined scripts and procedures to ensure compliance with regulatory and safety standards Your Profile Fluent German (C1+) and strong English skills (C1) Ability to support multiple European markets simultaneously Previous experience in customer service, healthcare, or technical support is an advantage Knowledge of diabetes care or medical devices is a plus Excellent communication and problem-solving skills Strong ability to manage large volumes of information and documentation Organised, detail-oriented, and capable of prioritising tasks effectively Stress management skills and ability to remain calm in urgent or challenging cases Active listening and empathy to resolve customer concerns What Is Offered Modern office facilities in Porto, Portugal Paid initial training and continuous support Private health and life insurance from day one Meal allowance and additional employee benefits Modern office facilities with a multicultural and supportive work environment Career development opportunities within an international company Relocation Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months