Dutch-speaking Customer Service Specialist (SearchEngine)

CloserHire supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the world’s largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Location: Lisbon, Portugal Language: Dutch Start date: 13/8 or 3/9 or 24/9 Your Role Respond to customer requests via phone, email, chat, social media, and messaging channels Provide pre-sales, general inquiries, and technical support Maintain a consistent brand voice in both private and public interactions Escalate issues to higher support tiers as needed Collaborate with technicians to resolve help tickets Manage an individual ticket queue and follow management direction Review and provide feedback on help content Your Profile C1 level of Dutch Good English skills (B2) Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage good PC skills fast decision-maker, with positive outlook be available to work flexible hours and days What Is Offered Competitive base salary and benefits Fantastic relocation package to one of Europe’s most prestigious and “in” cities Private health insurance Enrich your CV by working for a major worldwide brand Multicultural Team Modern office in an excellent location in Lisbon Relocation Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months