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Inetum
Senior Production Support Engineer (Java & Cloud Platforms)Inetum • Lisbon, Porto, Portugal
Senior Production Support Engineer (Java & Cloud Platforms)

Senior Production Support Engineer (Java & Cloud Platforms)

Inetum • Lisbon, Porto, Portugal
Há 8 dias
Descrição do cargo

We are looking for a skilled and detail-oriented Application Production Support Engineer to join our IT Production team. This role is responsible for ensuring the stability availability and performance of critical business applications in a production environment. The position requires close collaboration with Development Infrastructure and external service providers to resolve incidents efficiently and deliver long-term high-quality IT solutions.

Key Responsibilities:

Application Stability & Availability

  • Monitor and maintain applications in scope ensuring high availability and optimal performance.
  • Actively participate in incident management including P1/P2 incident resolution situation rooms and root cause analysis (RCA).
  • Identify incident trends and contribute to permanent solutions.
  • Ensure compliance with ITIL governance and SLA requirements within IT Production.
  • Execute change requests and application deployments following ITIL and DevOps processes.
  • Proactively identify and resolve technical issues to support smooth business operations.
  • Participate in on-call rotations ensuring 24/7 support for critical applications.

Technical Support & Collaboration

  • Act as a key point of contact for Development teams troubleshooting issues and coordinating fixes.
  • Work closely with Agile/Scrum teams to design deploy and continuously improve systems.
  • Implement upgrades patches and new functionalities with minimal impact on end users.

Platform Monitoring & Observability

  • Implement and optimize monitoring and observability tools in the production environment (e.g. Dynatrace).
  • Collaborate with Development teams and Centers of Expertise to define effective monitoring strategies.
  • Promote observability best practices to enable early detection and resolution of issues.

Documentation & Knowledge Sharing

  • Create maintain and update technical documentation including configurations processes and troubleshooting guides.
  • Share knowledge and best practices with global support teams to improve overall efficiency and service quality.

Additional Responsibilities

  • Complete mandatory training required for IT Production and company compliance.
  • Support additional activities as needed to ensure the effective operation of the Center of Expertise.

Qualifications :

Required (Expert Level):

  • Java application servers (Red Hat JBoss EAP) and solid Java knowledge (heap & thread dump analysis performance tuning).
  • Kubernetes / OpenShift / Cloud environments.
  • API and API Gateway integrations (Axway Apigee).
  • RHEL Linux administration.
  • Monitoring & observability tools: Dynatrace Grafana Prometheus ELK Jaeger.
  • CI/CD tools and pipelines: GitLab ArgoCD Jenkins Nexus Sonatype.
  • Infrastructure as Code: Ansible and/or Terraform.
  • Relational databases: SQL Server PostgreSQL.

Nice to Have:

  • Experience working in Scrum / Agile environments.

Soft Skills

  • Strong problem-solving and critical-thinking skills.
  • Excellent communication and collaboration abilities.
  • High sense of accountability and ownership.
  • Ability to work autonomously manage time effectively and prioritize tasks.
  • Resilience adaptability and strong stress management skills.
  • Detail-oriented and goal-driven mindset.

Languages

  • Portuguese Fluent
  • English Advanced


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1

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Senior Production Support Engineer (Java & Cloud Platforms) • Lisbon, Porto, Portugal

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