B2B French-speaking Customer Specialist

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you! Location: Lisbon, Portugal Language: French Start date: 13/8 or 10/9 Your Role Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach Your Profile Language Proficiency: Fluent in English and proficient in French Education & Experience: High school diploma (mandatory) Stable job history (not frequent job hopping) Minimum 1 year of experience in customer service with a strong customer-oriented approach Strong interpersonal and teamwork skills Ability to multitask in a fast-paced environment High attention to detail and problem-solving mindset Experience with automated customer service platforms is a plus Excellent written and verbal communication skills Strong organizational and computer skills Flexibility and adaptability to change Ability to work independently while following company protocols Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off What Is Offered Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses Competitive Package: Health insurance & wellness programs Paid time off & holiday allowances Performance-based incentives Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry Relocation Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months