Dutch-Speaking Back Office Customer Support Agent

Join the Future of Mobility | Dutch-Speaking Back Office Customer Support Agent | Lisbon, Portugal Location: Lisbon, Portugal (Local candidates only) Start Date: 28 September 2026 Project: Connected Services Languages: Dutch (Native/C2) + English (B2+) Employment Type: Full-time Shape the Connected Driving Experience Are you passionate about delivering outstanding customer support behind the scenes? Join an international team supporting Stellantis Connected Services, one of the world's leading automotive groups, and help customers enjoy seamless connected vehicle experiences across Europe. This is an excellent opportunity for professionals who enjoy problem-solving, working with technology, and ensuring every customer case is handled with precision and care. Compensation Base Salary: €1,400 gross/month (14 times) Performance Bonus: Up to €100 gross/month What You'll Be Doing As a Back Office Customer Support Agent, you'll play a key role in ensuring customers receive fast and efficient support without handling continuous inbound calls. Your daily responsibilities will include: Managing customer cases from start to resolution Processing back-office requests accurately and efficiently Supporting Connected Services and vehicle-related enquiries Updating internal systems and maintaining accurate records Collaborating with internal teams to resolve customer issues Delivering excellent service while meeting quality and SLA targets What We're Looking For Native or C2 Dutch speaker English level B2 or higher Previous experience in: Back Office Support Customer Service Technical Support Contact Centre (advantage) You'll also bring: Excellent communication skills Strong attention to detail Problem-solving mindset Good computer skills Ability to work in a dynamic, fast-paced environment Customer-first attitude Working Hours Monday to Saturday Rotating shifts Operating between 07:00 and 22:00 Why You'll Love This Opportunity Competitive salary with attractive monthly bonuses Join a globally recognized automotive project Gain valuable experience in Connected Vehicle Technology Modern international work environment Stable full-time position with career growth opportunities Be part of the future of smart mobility and digital automotive services Who Can Apply? This opportunity is open to local candidates already based in Portugal. Ready to Accelerate Your Career? If you're a Dutch speaker looking for a stable career in an international environment where technology meets customer experience, we'd love to hear from you!