B2B French-speaking Customer Specialist
Elevate CloserHire • Lisbon, Portugal
Há 7 horas
Tipo de trabalho
- Quick Apply
Descrição do cargo
CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!
Language required: French
Highlights:
- Relocation support included
- Private health insurance
- Career growth opportunities
Responsibilities:
- Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform
- Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations
- Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance
- Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company
- Customer
- Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach
Qualifications:
- Language Proficiency: Fluent in English and proficient in French
- Education & Experience: High school diploma (mandatory)
- Stable job history (not frequent job hopping)
- Minimum 1 year of experience in customer service with a strong customer-oriented approach
- Strong interpersonal and teamwork skills
- Ability to multitask in a fast-paced environment
- High attention to detail and problem-solving mindset
- Experience with automated customer service platforms is a plus
- Excellent written and verbal communication skills
- Strong organizational and computer skills
- Flexibility and adaptability to change
- Ability to work independently while following company protocols
- Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off