Dutch-Speaking Customer Service Representative – Online Advertising
Elevate CloserHire • Lisbon, Portugal
Há 1 dia
Tipo de trabalho
- Quick Apply
Descrição do cargo
CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives for an international role in the online advertising and digital services industry. This on-site position in Lisbon focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence. You will work in a structured, international environment, supporting business clients across multiple communication channels while developing your experience in the digital advertising space.
Language required: Dutch
Responsibilities:
- Supporting small and medium-sized business clients via phone, email, and chat
- Assisting with account setup, product usage, and general troubleshooting
- Providing pre- and post-support for self-service digital advertising products
- Guiding clients on how to use tools effectively to improve their online campaigns
- Identifying recurring issues and trends affecting multiple clients
- Sharing customer feedback and product insights to support continuous service improvement
Requirements:
- Fluent Dutch, both spoken and written, with good
- English skills for internal communication
- Comfortable working with digital tools and online platforms
- Customer-oriented mindset with clear and professional communication
- Ability to work independently and manage client issues effectively
- Previous customer service experience is an advantage, ideally in a support or contact center environment
- Willingness to work rotational shifts, including evenings and weekends
- High school diploma or equivalent
Benefits:
- Full-time, on-site position in Lisbon with a Portuguese employment contract
- Paid training with structured onboarding and continuous support
- Relocation assistance for candidates moving to Portugal, including accommodation support
- Competitive compensation package including holiday and Christmas allowances
- Meal allowance and health insurance from day one 40-hour work week on a rotational schedule and 22 days of paid annual leave
- Long-term career opportunities in an international working environment
Relocation:
permanent accommodation provided - check project files in drive