Customer Support Advisor with French – Porto, Portugal (Medical Devices)

CloserHire is partnering with a global leader in customer experience and business solutions to recruit French-speaking Customer Support Advisors for a project in Porto. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Language required: French

Highlights:

• Relocation support included
• Salary up to 1100 EUR with bonus
• Meal allowance

Responsibilities:

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support
• Deliver troubleshooting and technical support for medical devices and accessories
• Assist customers with product usage across multiple channels (calls, email, chat, SMS)
• Manage order intake, renewals, and related documentation in compliance with procedures
• Apply active listening, empathy, and professionalism in sensitive or challenging situations
• Follow defined scripts and procedures to ensure compliance with regulatory and safety standards

Qualifications:

• Fluent French (C1+) and strong English skills (C1)
• Ability to support multiple European markets simultaneously
• Previous experience in customer service, healthcare, or technical support is an advantage
• Knowledge of diabetes care or medical devices is a plus
• Excellent communication and problem-solving skills
• Strong ability to manage large volumes of information and documentation
• Organised, detail-oriented, and capable of prioritising tasks effectively
• Stress management skills and ability to remain calm in urgent or challenging cases
• Active listening and empathy to resolve customer concerns