Customer Experience Specialist – Dutch Speaker
Elevate CloserHire • Lisbon, Porto, Portugal
Há 9 horas
Descrição do cargo
CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in this position you will support a premium consumer brand delivering a high-quality and personalized customer experience across multiple channels. You will act as a brand ambassador ensuring every interaction builds trust engagement and long-term customer loyalty.
Language required: Dutch
Highlights:
- Relocation support included
- Salary up to 1484 EUR with bonus
- Private health insurance
Responsibilities:
- Provide support via phone email and chat ensuring a professional and personalized customer experience
- Handle both inbound and outbound contacts understanding customer needs and providing tailored solutions
- Deliver high-quality service with a strong focus on first contact resolution
- Act as a brand ambassador representing products and services with confidence and expertise
- Assist customers with orders product inquiries and account-related topics
- Identify opportunities for customer retention and upselling based on customer preferences
- Maintain accurate records and follow internal processes to ensure service excellence
Qualifications:
- Fluent Dutch (C1/C2) with good English skills
- Previous experience in customer service or contact center roles is an advantage
- Strong communication and interpersonal skills
- Customer-focused mindset with attention to detail
- Comfortable working with digital tools and multiple systems
- Ability to handle both service and sales-oriented conversations
- Team player with adaptability in a fast-paced environment
- Interest in premium products and customer experience
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1159 - 1484