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German-Speaking Customer Support Specialist | E-Commerce PlatformElevate CloserHire • Lisbon, Portugal
German-Speaking Customer Support Specialist | E-Commerce Platform

German-Speaking Customer Support Specialist | E-Commerce Platform

Elevate CloserHire • Lisbon, Portugal
Há 1 dia
Tipo de trabalho
  • Quick Apply
Descrição do cargo

CloserHire is partnering with a leading global customer experience company to recruit German-speaking Customer Support Specialists for an international e-commerce platform. If you’re passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. You’ll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions.

Language required: German

Highlights:

  • Relocation support included
  • Private health insurance
  • Meal allowance

Responsibilities:

  • Provide customer support via inbound and outbound calls in German and English
  • Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services
  • Investigate and resolve customer issues by reviewing order and logistics information
  • Handle customer requests within established quality standards and service level agreements
  • Escalate complex cases to the appropriate internal teams when required
  • Accurately document customer interactions and maintain detailed case records
  • Deliver a professional, empathetic, and customer-focused experience throughout every interaction
  • Stay up to date with platform features, policies, and e-commerce best practices

Qualifications:

  • Native-level fluency in German
  • Good command of English
  • Previous customer service experience is an advantage
  • Strong understanding of e-commerce and online marketplaces
  • Excellent verbal and written communication skills
  • Customer-oriented mindset with strong empathy and problem-solving abilities
  • Ability to make sound decisions while working in a fast-paced environment
  • Comfortable handling high contact volumes during promotional campaigns and peak seasons
  • Strong organizational skills and attention to detail
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German-Speaking Customer Support Specialist | E-Commerce Platform • Lisbon, Portugal

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