Turkish-Speaking B2B Advertising Support Specialist

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Turkish-Speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience. Language required: Turkish Highlights: Relocation support included Extra bonus/commission on top of base salary (EUR) Private health insurance Responsibilities: Handle end-to-end troubleshooting for advertising products via email and chat Diagnose issues related to campaigns, platform tools, and product features Drive query resolution by collaborating with internal Product, Operations & Engineering teams Provide timely, accurate updates to ensure high customer satisfaction Identify opportunities to improve the user experience from day one Ensure service quality by meeting productivity, SLA, and case-handling standards Educate advertisers on features, best practices, and common issue types Maintain proactive, professional communication throughout the case journey Share insights, trends, and feedback to support continuous improvement Qualifications: Native or C2 level Turkish-Speaking B2B Advertising Support Specialist, plus good English (around B2) Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics Familiarity with social media platforms and interest in online advertising Previous experience in customer support or a contact center is a plus, but not mandatory Comfortable analyzing issues, problem-solving, and paying attention to detail Ability to work both independently and as part of a collaborative team A degree in Marketing or a related field is helpful but not required — practical experience also counts A proactive, customer-focused mindset and willingness to learn