Italian-speaking Customer Specialist (Mobile paymentsystems)

CloserHire is partnering with a global leader in customer experience solutions to recruit Italian-speaking Customer Support Specialists for an innovative mobile payments project in Porto, Portugal. Join an international team supporting a fast-growing fintech company that is transforming the way businesses accept payments. Through cutting-edge mobile point-of-sale technology, merchants can securely process card transactions using simple, smart, and flexible payment solutions. With a strong presence across multiple international markets, the company continues to empower small and medium-sized businesses through innovation, accessibility, and seamless payment experiences. Language required: Italian Highlights: Relocation support included Responsibilities: Customer support to Italian speaking customers by phone, email, chat and social media channels Aid our merchants for all questions and inquiries about our products and services Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants Closely work with other departments together, for example Sales and Marketing Qualifications: Excellent Italian (C1) and fluent English (B2) skills Previous Contact Centre or Customer Service experience (preferable) Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you) Excellent language skills in the job language, and comfortable speaking and writing in English Love to communicate, while being easy-going and patient with our customers Good and customer-friendly service is the highest priority for you Curious and persistent to solve issues Organised and can keep a cool head even in stressful situations