Danish-speaking Customer Service Specialist
Elevate CloserHire • Lisbon, Porto, Portugal
Há 1 dia
Descrição do cargo
CloserHire is proud to support a global leader in the BPO industry as they expand their Danish-speaking Customer Service team for one of the worlds most iconic technology brands the largest search engine globally. Join an international team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist you will assist users with inquiries related to product features troubleshooting e-commerce software hardware and connectivity.
Language required: Danish
Highlights:
- Relocation support included
- Extra bonus/commission on top of base salary (EUR)
- Private health insurance
Responsibilities:
- Provide customer support through phone email chat social media and messaging platforms
- Handle pre-sales inquiries general questions and technical support requests
- Maintain a consistent and professional tone across all communication channels
- Escalate complex cases to specialized teams when needed
- Collaborate with technical teams to ensure efficient resolution of support tickets
- Manage your individual ticket queue and adhere to service level expectations
- Contribute to content quality by reviewing help materials and suggesting improvements
Qualifications:
- Fluent Danish(C1) and good English (B2) Based in Lisbon or open to relocating
- Previous experience in customer service or a BPO setting is a plus
- Comfortable working with computers and common support platforms
- Quick problem-solver with a proactive and positive attitude
- Flexible availability including weekends or shift rotations
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1500 - 1500