French-speaking Technical Support Representative
Elevate CloserHire • Porto, Porto, Portugal
Há 1 dia
Descrição do cargo
CloserHire partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform to join their their team in Porto Portugal.
Language required: French
Highlights:
- Relocation support included
- Salary up to 1306 EUR with bonus
- Private health insurance
Responsibilities:
- Provide technical support in French (for customers) and English (for developers) via chat and voice channels
- Troubleshoot and resolve product-related issues using MySQL Collaborate with team members and escalate complex issues to the development team when necessary
- Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
- Act as a bridge between customers and developers communicating technical details clearly and effectively
Qualifications:
- Native / fluent in French both verbal and written
- Fluent in English (minimum B2 level)
- Strong understanding of MySQL Knowledge / familiarity with Postman will be considered as an advantage Available to work in shift rotation Monday to Friday 07:00 AM to 07:00 PM High school degree or equivalent (or higher) No prior work experience required but a solid knowledge of MySQL is essential Knack for technology and providing outstanding customer support
- Ability to attend 2 week of office based training in Porto (accommodation support during training period provided)
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1050 - 1306