French Speaking Customer Service Agent – E-Health Platform
Elevate CloserHire • Braga, Portugal
Há 1 hora
Descrição do cargo
CloserHire is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their offices in Braga this role you will play a key part in supporting healthcare professionals ensuring they are confident and successful in using the companys software and services. This is a great opportunity to join a growing team focused on innovation collaboration and delivering outstanding customer experience within the digital health sector.
Language required: French
Highlights:
- Salary up to 1070 EUR with bonus
- Private health insurance
- Meal allowance
Responsibilities:
- Guide and support healthcare professionals by phone responding to incoming queries and making proactive follow-up calls
- Deliver remote training sessions to ensure users feel confident navigating the platform
- Handle requests received via email and ticketing systems ensuring fast and accurate resolution
- Advise customers on product features and usage resolving doubts and helping them make the most of the software
- Collaborate with sales marketing and product teams to improve customer satisfaction and provide feedback on recurring issues
- Maintain clear documentation of client interactions in internal systems
- Contribute to continuous improvement efforts by sharing customer insights with the relevant teams
Qualifications:
- Fluent in French (C2)
- Previous experience in a customer service or tech support role is preferred
- Strong communication and interpersonal skills
- Comfortable with providing phone-based training and guidance Proactive mindset with a problem-solving attitude
- Ability to multitask and manage workload efficiently Tech-savvy and able to learn new tools and software quickly
- Eligible to work in Portugal
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 930 - 1070