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Inetum Portugal
ServiceNow Technical LeadInetum Portugal • Lisbon, Lisbon, Portugal
ServiceNow Technical Lead

ServiceNow Technical Lead

Inetum Portugal • Lisbon, Lisbon, Portugal
Há 17 dias
Descrição do cargo

Job Description

We are looking for an experienced ServiceNow Technical Lead to drive the technical evolution, governance, and long-term success of a strategic ServiceNow platform. This is an excellent opportunity for a senior professional who combines strong technical expertise with leadership capabilities, ensuring the delivery of scalable, secure, and business-driven ServiceNow solutions.

Your Responsibilities:

  • Define, maintain, and evolve the technical architecture of the ServiceNow platform.
  • Lead the design, configuration, and development of ServiceNow solutions aligned with platform governance and best practices.
  • Review and validate technical designs, configurations, and custom developments, ensuring scalability, maintainability, and upgrade readiness.
  • Provide technical leadership, coaching, and mentoring to ServiceNow developers and administrators.
  • Design and implement complex workflows, Service Catalog items, platform automations, and integrations.
  • Collaborate closely with business stakeholders to translate functional requirements into robust technical solutions.
  • Ensure platform performance, reliability, security, and compliance with organizational standards.
  • Contribute to the platform roadmap, identifying opportunities to leverage new ServiceNow capabilities and features.
  • Assess the impact of platform upgrades on existing customizations and integrations.
  • Oversee technical documentation and promote effective knowledge sharing across teams.
  • Partner with Infrastructure, Security, Integration, and Enterprise Architecture teams to ensure seamless platform integration.
  • Drive continuous improvement initiatives, reducing technical debt, optimizing processes, and increasing platform adoption.


Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Minimum 3 years of experience in a ServiceNow Technical Lead role or a similar leadership position.
  • Strong expertise in ServiceNow architecture, development, configuration, and platform governance.
  • Proven experience designing and implementing complex workflows, Service Catalog solutions, automations, and integrations.
  • Experience reviewing and validating technical designs, custom developments, and platform enhancements.
  • Strong understanding of platform performance, scalability, security, and upgrade management.
  • Experience collaborating with architects, project managers, business stakeholders, and technical teams.
  • Strong knowledge of ServiceNow development best practices and lifecycle management.
  • Experience producing and maintaining technical documentation.
  • Knowledge of CMDB (Configuration Management Database) is considered a strong plus.
  • Professional proficiency in English; French is a plus.

Nice to Have:

  • ServiceNow certifications (CSA, CAD, CIS or equivalent)
  • Experience with ITSM, ITOM, ITAM, CSM, HRSD, or other ServiceNow modules
  • Knowledge of CMDB governance and data management practices

Soft Skills:

  • Strong leadership and mentoring capabilities.
  • Excellent stakeholder management and communication skills.
  • Ability to influence technical decisions and drive best practices.
  • Analytical mindset with strong problem-solving abilities.
  • Proactive, autonomous, and results-oriented approach.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively in cross-functional and international environments.
  • Continuous improvement mindset and commitment to delivering high-quality solutions.



Additional Information

  • Workplace type: Hybrid (50% onsite, 50% remote).
  • Location: Parque das Nações, Lisboa.
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ServiceNow Technical Lead • Lisbon, Lisbon, Portugal

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