DutchFlemish-Speaking Customer Support Specialist
Kats Recruitment • Lisbon, Porto, Portugal
Há 3 dias
Descrição do cargo
Dutch/Flemish-Speaking Customer Support Specialist Automotive Industry (Lisbon Office)
Are you fluent in Dutch or Flemish with a passion for mobility connected vehicles and providing exceptional customer experiences We are seeking enthusiastic tech-savvy professionals to join our international hub on-site in Lisbon Portugal!
In this role you will serve as a primary brand ambassador for leading global automotive manufacturers assisting drivers and dealership partners with vehicle technology remote connectivity tools digital account management and service inquiries.
The Role
- Customer & Driver Support: Handle inbound phone calls live chats and email communications from Dutch- and Flemish-speaking vehicle owners providing clear solutions for connected car services mobile apps navigation systems and account management.
- Technical & Digital Advisory: Guide drivers through digital features over-the-air (OTA) system updates remote vehicle commands (such as climate pre-conditioning or remote locking) and electric vehicle (EV) charging platform integration.
- Dealer & Logistics Coordination: Liaise with regional dealership networks service centers and technical teams to track parts availability schedule maintenance inquiries or resolve service disputes.
- Case Documentation: Accurately record all client interactions technical issues and resolution steps within internal CRM platforms.
Working Model & Location
- Location: Lisbon Portugal.
- Work Model: Full-time 100% on-site role based in a state-of-the-art office hub.
- Schedule: Standard operational hours with rotational shift options (Monday to Friday or scheduled rotational patterns).
What We Offer
- Salary: Highly competitive gross monthly package tailored to specialized Dutch/Flemish language profiles in Portugal.
- Benefits: Private health and dental insurance meal vouchers and paid corporate onboarding.
- Culture & Perks: Multicultural team environment with language exchange sessions social events and continuous career development pathways.
Requirements
- Language Skills: Native or Near-Native command of Dutch or Flemish (C1/C2) with good working proficiency in English (B2).
- Legal Eligibility: Must hold valid Portuguese Work/Residence Permit.
- Affinity for Tech & Cars: Genuine interest in modern automotive trends (connected mobility electric vehicles smart infotainment platforms) and consumer electronics.
- Communication Skills: Empathetic professional tone with strong active listening and problem-solving abilities.
- Experience: Previous experience in customer service hospitality retail or automotive support is valued but full paid training is provided.
Ready to start your automotive support career in sun-drenched Lisbon Submit your CV in English Dutch or Flemish today!
Employment Type : Full Time
Experience: years
Vacancy: 1