German-Speaking Customer Service Specialist – Lisbon, Portugal

German speakers wanted for a Customer Service Specialist (Search Engine) role in Lisbon Portugal. Relocation support available.

At a glance

• Location: Lisbon Portugal
• Language: German English
• Salary: 1100EUR base 255EUR monthly fixed bonus (x12 per year) One-year retention bonus (gross) Lunch allowance of 7.23EUR / day
• Start date: 24/9
• Relocation: Supported see below

About the role

CloserHire is proud to support a global leader in the BPO industry as they expand their German-speaking Customer Service team for one of the worlds most iconic technology brands the largest search engine globally. Join an international team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist you will assist users with inquiries related to product features troubleshooting e-commerce software hardware and connectivity.

What you will do

• Provide customer support through phone email chat social media and messaging platforms
• Handle pre-sales inquiries general questions and technical support requests
• Maintain a consistent and professional tone across all communication channels
• Escalate complex cases to specialized teams when needed
• Collaborate with technical teams to ensure efficient resolution of support tickets
• Manage your individual ticket queue and adhere to service level expectations
• Contribute to content quality by reviewing help materials and suggesting improvements

What we are looking for

• Fluent German (C1) and good English (B2) Based in Lisbon or open to relocating
• Previous experience in customer service or a BPO setting is a plus
• Comfortable working with computers and common support platforms
• Quick problem-solver with a proactive and positive attitude
• Flexible availability including weekends or shift rotations

Salary

1100EUR base 255EUR monthly fixed bonus (x12 per year) One-year retention bonus (gross) Lunch allowance of 7.23EUR / day

Benefits and what is on offer

• Attractive base salary and performance-based incentives
• Relocation support package to help you settle into life in Lisbon Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment
• Modern office in central Lisbon easily accessible and well-equipped

Relocation support

Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Health Insurance since day 1 for small amount free after 6 months Notes: our client Portugal (32 roles)

How the process works

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer then support with paperwork and where applicable your move

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 255 - 1100