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Kats Recruitment
Danish-Speaking Retail Support SpecialistKats Recruitment • Lisbon, Porto, Portugal
Danish-Speaking Retail Support Specialist

Danish-Speaking Retail Support Specialist

Kats Recruitment • Lisbon, Porto, Portugal
Há 5 dias
Descrição do cargo

Danish-Speaking Retail Support Specialist Hybrid Work Model (Lisbon)

Are you fluent in Danish with a strong customer service background and an interest in modern retail and e-commerce We are seeking detail-oriented consumer-focused professionals to join our retail operations team in Lisbon Portugal.
In this role you will deliver high-quality support to Danish-speaking shoppers and retail clientshandling order tracking returns processing product inquiries and account management. Start with full on-site support and transition into a flexible hybrid work model after 3 months!

The Role

  • Customer Advisory: Assist Danish shoppers via phone live chat and email regarding order statuses product availability size guides shipping details and promotion codes.
  • Order & Return Management: Process exchanges refunds claims for damaged goods and delivery updates using integrated retail CRM and inventory platforms.
  • Resolution & Feedback: Handle order discrepancies or billing queries with patience and high service standards turning challenging interactions into positive brand experiences.
  • Platform Operations: Collaborate with logistics and warehouse teams to resolve shipping delays and update customer tracking data accurately.

Working Model & Location

  • Location: Lisbon Portugal.
  • Work Model: Hybrid Work Model (First 3 months 100% on-site during onboarding and initial performance integration; hybrid split between office and home thereafter).
  • Relocation Support: Full relocation package included for candidates moving to Lisbon from abroad (flight reimbursement company-provided accommodation during the initial period).

What We Offer

  • Salary: Highly competitive base salary tailored to Danish language profiles plus monthly performance bonuses.
  • Benefits: Private health and dental insurance meal allowance vouchers and continuous paid training.
  • Workplace Perks: Modern vibrant office hub in central Lisbon with recreational areas continuous coffee/refreshments and regular social events.
  • Career Growth: Opportunities to advance into Team Leadership Quality Assurance E-Commerce Operations or Partner Management.

Requirements

  • Language Skills: Native or Near-Native proficiency in Danish (C1/C2) with good working proficiency in English (B2).
  • Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit.
  • Experience: Prior experience in retail customer support hospitality or e-commerce is advantageous (paid onboarding provided).
  • Skills: Excellent communication empathetic problem-solving and comfortable navigating multi-screen digital CRM platforms.
  • Home Setup (for Hybrid Phase): Dedicated quiet workspace with high-speed internet for work-from-home days.

Ready to build a career in e-commerce support with a flexible hybrid setup in Lisbon Submit your CV in English or Danish today!


Employment Type : Full Time
Experience: years
Vacancy: 1

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Danish-Speaking Retail Support Specialist • Lisbon, Porto, Portugal

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