Dutch-Speaking Customer Service Specialist – Lisbon, Portugal

Dutch speakers wanted for a Customer Service Specialist (Search Engine) role in Lisbon Portugal. Relocation support available.

At a glance

• Location: Lisbon Portugal
• Language: Dutch English
• Salary: 1406EUR month (x12) base (gross) 120eur montlhy bonus Meal Allowance (net) 7.23 per working day Transport allowance 20 per month
• Start date: 13/8 / 3/9 / 24/9
• Relocation: Supported see below

About the role

CloserHire supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the worlds largest search engine. As a Customer Support Specialist for a well-known client you will handle customer inquiries related to product features technical issues and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce software hardware and wireless connectivity issues.

What you will do

• Respond to customer requests via phone email chat social media and messaging channels. Provide pre-sales general inquiries and technical support. Maintain a consistent brand voice in both private and public interactions. Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets. Manage an individual ticket queue and follow management direction. Review and provide feedback on help content

What we are looking for

• C1 level of Dutch Good English skills (B2) Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage good PC skills fast decision-maker with positive outlook be available to work flexible hours and days

Salary

1406EUR month (x12) base (gross) 120eur montlhy bonus Meal Allowance (net) 7.23 per working day Transport allowance 20 per month

Benefits and what is on offer

• Competitive base salary and benefits
• Fantastic relocation package to one of Europes most prestigious and in cities Private health insurance Enrich your CV by working for a major worldwide brand Multicultural Team
• Modern office in an excellent location in Lisbon

Relocation support

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work up to 400EUR. Health Insurance since day 1 for small amount free after 6 months Notes: candidates need to pass dup check and then can be scheduled for interview right away. they also need to do the tests before the interview - link here the process works

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer then support with paperwork and where applicable your move

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1406 - 1406