Danish-Speaking Digital Payment Solutions Specialist

Danish-Speaking Digital Payment Solutions Specialist – 100% Remote (Work From Home in Portugal)

Are you fluent in Danish with an interest in fintech, online payment gateways, and e-commerce technology? We are seeking detail-oriented and customer-focused professionals to join our remote financial technology team as a Digital Payment Solutions Specialist.
In this role, you will act as a trusted advisor and technical support contact for Danish-speaking merchants, enterprise clients, and consumers using modern digital wallet, point-of-sale (POS), and online payment processing platforms.

The Role

• Merchant & Customer Support: Provide expert assistance to Danish business clients and consumers via email, chat, and phone regarding payment gateway integrations, transaction processing, and account management.
  
• Technical Troubleshooting: Assist merchants with payment API configurations, checkout portal issues, terminal setups, and software plugin updates.
  
• Transaction & Fraud Monitoring: Review flagged payment disruptions, chargebacks, and account verification (KYC) requirements, ensuring adherence to financial security standards.
  
• Product Advisory: Guide business owners on optimizing their payment flows, fee structures, local payment method implementations (e.g., MobilePay, card schemes), and anti-fraud settings.
  

Working Model & Location

• Location: 100% Remote / Work From Home (Must reside anywhere in Portugal: mainland or islands).
  
• Work Model: Full-time (40 hours/week), standard corporate business hours (Monday to Friday).
  
• Relocation: No relocation package provided. Candidates must already reside in Portugal with active local tax and social security registration or hold full legal rights to work locally.
  

What We Offer

• Salary: Highly competitive base salary tailored to Danish language profiles, plus performance bonuses.
  
• Equipment Package: Complete corporate hardware and home-office equipment provided (laptop, dual monitors, headset, and secure VPN access).
  
• Benefits: Private health and dental insurance, meal allowance, and continuous paid training in financial technology.
  
• Career Growth: Pathways into Technical Account Management, Fraud & Compliance Analysis, Team Leadership, or Quality Assurance.
  

Requirements

• Language Skills: Native or Near-Native command of Danish (C1/C2) with strong working proficiency in English (B2/C1).
  
• Legal Status: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit (active NIF and NISS ready).
  
• Technical Workspace: Dedicated, quiet home office setup with a fast, stable internet connection (direct Ethernet connection required).
  
• Core Competencies: Strong problem-solving mindset, high attention to financial security detail, and clear, professional communication skills.
  
• Experience: Background in customer service, fintech, e-commerce, banking, or technical support is preferred but not mandatory.
  

Ready to shape the future of digital payments from home? Submit your CV in English or Danish today!