French-Speaking Financial App Customer Support Advisor – Braga, Portugal
CloserHire • Braga, Portugal
Há 1 dia
Tipo de trabalho
- Quick Apply
Descrição do cargo
French speakers wanted for a Financial App Customer Support Advisor role in Braga, Portugal.
At a glance
- Location: Braga, Portugal
- Language: French + English
- Salary: 880€ month x 14 + 170€ Performance Bonus (up to) (gross) · Lunch allowance of 7.23EUR / day + Transport allowance 20€ per month
- Start date: 27/8
- Relocation: Not provided for this role
About the role
CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Advisors for an on-site role in Braga. In this position, you will support a financial application, helping customers manage their savings goals while providing guidance on available solutions within the energy sector. You will play a key role in delivering a high-quality customer experience through both support and advisory interactions.
What you will do
- Support customers via inbound and outbound calls, assisting with questions related to their savings goals
- Provide clear and professional guidance on available services and solutions
- Present and promote alternative contract options using upselling techniques aligned with customer needs
- Deliver accurate, complete, and relevant information using internal tools and processes
- Ensure a high level of customer satisfaction in every interaction
- Follow internal procedures and maintain quality standards in all communications
What we are looking for
- French at C2 level, spoken and written
- Good level of English for internal communication
- Previous experience in customer service, sales, or contact center environments is an advantage
- Strong communication and interpersonal skills
- Ability to handle both support and sales-oriented conversations
- Comfortable working with targets and performance metrics
- Customer-focused mindset with attention to detail
- Ability to work in a structured and fast-paced environment
Salary
880€ month x 14 + 170€ Performance Bonus (up to) (gross) · Lunch allowance of 7.23EUR / day + Transport allowance 20€ per month
Benefits and what is on offer
- Full-time employment with stable, long-term career potential. Health insurance available from Day 1 (with monthly contribution) and free after 6 months. Rotational schedule: Monday to Sunday between 08:00 – 18:00 rotational days off per week
- Modern office locations in Braga. Supportive, international working environment with strong focus on training, compliance, and service quality.
How the process works
- Apply with your CV – we review every application
- Short screening call with a CloserHire recruiter (around 30 minutes)
- Interview with the hiring team
- Offer, then support with paperwork and, where applicable, your move