Italian-Speaking Creator Support Specialist – Lisbon, Portugal

Italian speakers wanted for a Creator Support Specialist role in Lisbon, Portugal. Relocation support available.

At a glance

• Location: Lisbon, Portugal
• Language: Italian + English
• Salary: 1059.34 € (w/room) (gross) · 1391.83 € (w/o room)
• Start date: 31/8, 14/9, 26/10
• Relocation: Supported – see below

About the role

CloserHire is partnering with a leading international digital company to recruit Italian-speaking Creator Support Specialists. In this role, you will be the primary point of contact for Italian content creators, providing operational support and guidance on tools and best practices to improve their experience on digital platforms. You will have the opportunity to work in an international, fast-paced, and dynamic environment, supporting creators and contributing to platform growth.

What you will do

• Provide support to Italian content creators via chat, email, and calls to resolve issues and answer platform-related questions
• Assist creators in the correct use of tools, guidelines, and policies
• Identify recurring issues and provide feedback to internal teams to improve products and services
• Collaborate with other support specialists to ensure a consistent and high-quality creator experience
• Monitor complex cases and ensure timely and clear follow-up
• Participate in ongoing training sessions to stay updated on products, policies, and best practices

What we are looking for

• Native or fluent Italian (C2), written and spoken
• Good command of English (B2 or higher)
• Interest in social media, content creation, or technology
• Excellent communication skills, empathy, and customer-focused mindset
• Ability to manage multiple cases simultaneously with precision and attention to detail
• Previous experience in customer support or digital services is a plus
• Proactive and collaborative mindset, able to work in dynamic and multicultural teams

Salary

1059.34 € (w/room) (gross) · 1391.83 € (w/o room)

Benefits and what is on offer

• Full-time contract with flexible hours and potential remote or hybrid work, depending on operational needs
• Paid initial training and ongoing support
• Modern international work environment Health insurance and additional employee benefits
• Career development opportunities and internal growth
• Continuous training programs on digital platforms and tools
• Full support from CloserHire throughout the recruitment and onboarding process

Relocation support

permanent accomodation provided - check project files in drive Notes: candidates need to first pass duplicate check and then pass the following tests: general assessment test: https://tpportugal.limequery.com/21658?lang=it technical here: https://tpportugal.limequery.com/56287?lang=en

How the process works

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer, then support with paperwork and, where applicable, your move