Hebrew-speaking Customer Delight Specialists

CloserHire is partnering with a leading international company to recruit Hebrew-speaking Customer Support Specialists for a digital advertising support project in Lisbon. In this role, you will provide B2B support to small and medium-sized advertisers, helping customers optimize their campaigns on social media platforms. You will resolve technical issues, guide clients on using advertising tools, and ensure a high-quality customer experience while supporting the growth of their business . Language required: Hebrew Highlights: Relocation support included Salary up to 1767 EUR with bonus Remote position Responsibilities: Support advertisers across multiple channels, including chat, email, and phone Convert most email and chat cases into outbound calls to provide personalized, white-glove support Provide pre- and post-sales assistance for self-service products Assist clients with troubleshooting, reporting bugs, and using platform features effectively Identify trends and solve problems affecting multiple SMB clients Manage multiple tools simultaneously and perform multitasking efficiently Ensure timely resolution of inquiries and maintain high customer satisfaction Qualifications: Native or fluent Hebrew (C1/C2) with good English skills Strong communication and problem-solving skills Customer-focused, empathetic, and professional Comfortable using multiple digital tools and platforms Ability to handle high-volume queries and multitask effectively Previous experience in customer support, technical support, or digital advertising support is a plus Team player with a proactive and adaptable attitude