French-Speaking Financial App Customer SupportAdvisor

CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Advisors for an on-site role in Braga. In this position, you will support a financial application, helping customers manage their savings goals while providing guidance on available solutions within the energy sector. You will play a key role in delivering a high-quality customer experience through both support and advisory interactions. Language required: French Highlights: Private health insurance Responsibilities: Support customers via inbound and outbound calls, assisting with questions related to their savings goals Provide clear and professional guidance on available services and solutions Present and promote alternative contract options using upselling techniques aligned with customer needs Deliver accurate, complete, and relevant information using internal tools and processes Ensure a high level of customer satisfaction in every interaction Follow internal procedures and maintain quality standards in all communications Qualifications: French at C2 level, spoken and written Good level of English for internal communication Previous experience in customer service, sales, or contact center environments is an advantage Strong communication and interpersonal skills Ability to handle both support and sales-oriented conversations Comfortable working with targets and performance metrics Customer-focused mindset with attention to detail Ability to work in a structured and fast-paced environment