Wholesale Voice Manager

ABOUT US:

At Go4Mobility, we are your trusted partner for Digital Mobile Solutions. As a leading technology company, we specialize in multichannel digital communication and messaging services, helping businesses enhance customer engagement through innovative, scalable, and reliable solutions.

We are looking for a commercially driven Wholesale Voice Manager who can combine market knowledge, relationship-building skills, strong negotiation capabilities, and a solid understanding of the Wholesale Voice ecosystem.

In this role, you will be responsible for managing and growing a portfolio of Wholesale Voice customers, driving traffic, revenue, and margin growth through commercial management, performance analysis, strategic negotiations, and the development of long-term relationships with carriers and international partners.

RESPONSIBILITIES:

• Manage and develop a portfolio of Wholesale Voice Termination and DID customers.
• Identify growth opportunities through upselling, cross-selling, and increased share of wallet.
• Negotiate pricing, traffic volumes, routing strategies, and commercial agreements.
• Build and maintain strong relationships with carriers, telecom operators, aggregators, resellers, and international partners.
• Monitor traffic performance, pricing, margins, routing, and route quality.
• Identify churn risks and opportunities to increase traffic volumes.
• Conduct business reviews with strategic customers.
• Drive the commercial development of the DID portfolio, identifying customer needs by country, number type, and use case.
• Develop opportunities related to DID resale, virtual numbers, inbound voice services, and number portability.
• Analyze and monitor voice quality metrics such as ASR (Answer-Seizure Ratio) and ACD (Average Call Duration).
• Collaborate closely with Routing, NOC, Operations, and Finance teams on commercially relevant topics.
• Monitor market trends, regulation, pricing developments, and competitive activity within the international Voice Termination and DID markets.
• Represent Go4Mobility at international industry events, developing strategic relationships and generating new business opportunities.

QUALIFICATIONS:

• 3 to 5 years of experience in Account Management, Sales, or Business Development.
• Experience in Wholesale Voice, Telecommunications, Carrier Services, or International Voice is highly desirable.
• Experience managing international customers and conducting B2B negotiations.
• Strong understanding of Voice Termination and DID services.
• Knowledge of SIP, SS7, CLI, routing, interconnection, and voice codecs is considered an advantage.
• Ability to understand and analyze ASR, ACD, and other voice quality KPIs.
• Knowledge of pricing management, traffic optimization, and margin analysis.
• Strong relationship-building, negotiation, and business development skills.
• Analytical, autonomous, and results-oriented profile.
• Professional proficiency in English is required; Spanish or additional languages are a plus.
• Availability for international travel and regular participation in industry events.
• Availability to work in a hybrid model (2-3 days per week from our Lisbon office).

WHAT WE OFFER:

• A Welcoming Workplace: Enjoy our newly renovated office in Alcântara, designed for a dynamic, friendly, and multidisciplinary team.
• Work-Life Balance: We offer a hybrid and flexible work model, respecting both your professional and personal time.
• Professional Development: We are committed to helping you grow and achieve your goals. With our Training Plan, you will find opportunities to enhance your professional skills while pursuing your personal ambitions.
• Wellness Activities.

At Go4Mobility, we believe We Are So Good Together! Join us and be part of a team that values growth, innovation, and collaboration.