Dutch-Speaking Customer Experience Specialist – Lisbon,Portugal

Dutch speakers wanted for a Customer Experience Specialist role in Lisbon, Portugal. Relocation support available. At a glance Location: Lisbon, Portugal Language: Dutch + English Salary: 1,159.32 with accomodation (gross) Start date: 31/8, 14/9, 28/9 Relocation: Supported – see below About the role CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. In this position, you will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels. You will act as a brand ambassador, ensuring every interaction builds trust, engagement, and long-term customer loyalty. What you will do Provide support via phone, email, and chat, ensuring a professional and personalized customer experience Handle both inbound and outbound contacts, understanding customer needs and providing tailored solutions Deliver high-quality service with a strong focus on first contact resolution Act as a brand ambassador, representing products and services with confidence and expertise Assist customers with orders, product inquiries, and account-related topics Identify opportunities for customer retention and upselling, based on customer preferences Maintain accurate records and follow internal processes to ensure service excellence What we are looking for Fluent Dutch (C1/C2) with good English skills Previous experience in customer service or contact center roles is an advantage Strong communication and interpersonal skills Customer-focused mindset with attention to detail Comfortable working with digital tools and multiple systems Ability to handle both service and sales-oriented conversations Team player with adaptability in a fast-paced environment Interest in premium products and customer experience Salary 1,159.32 with accomodation (gross) Benefits and what is on offer Full-time on-site position in Lisbon 40 hours per week with rotational shifts: Monday to Sunday between 07:00 – 19:00 Paid training (approximately 11 working days, 8 hours per day) Training compensation upon successful completion Health insurance from day one 22 days of paid annual leave + Portuguese public holidays Modern office environment with good transport connections International and multicultural team Career growth opportunities within a global organization Relocation support permanent accomodation provided - check project files in drive Notes: candidates need to first pass duplicate check and then pass the following test - https://tpportugal.limequery.com/64699?lang=nl) for natives and also https://tpportugal.limequery.com/57628?lang=nl if they are not native dutch speakers How the process works Apply with your CV – we review every application Short screening call with a CloserHire recruiter (around 30 minutes) Interview with the hiring team Offer, then support with paperwork and, where applicable, your move