Operations Customer Expert

Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment. Language Requirement: English – Fluent Work Location: Lisbon, Portugal , (Onsite) Work Requirement: Experience/ interest in tech support OR Enthusiasm/ interest for AI Work start date: 21/09/2026 Key Responsibilities * Provide customer support across multiple channels, troubleshooting and resolving issues efficiently. * Assist customers with billing, invoicing, and account-related matters. * Troubleshoot account access and technical issues. * Guide, support, and train customers on the use of the company's products. * Deliver timely, accurate, and customer-focused responses. * Maintain high service quality and meet customer satisfaction and quality targets. Working Hours: Project Coverage: 24/7 Rotating Shifts Working Time: 8 hours per day + 1-hour lunch break Weekly Hours: 40 hours per week Schedule Notice: Work schedules are provided 10 days in advance. Contract & Compensation: Contract Type: Selection Agreement Daily Training Allowance: €18.56 Weekly Allowance: €92.80 (5 working days) Base Salary: €1000 gross/month Holiday Allowance: €83.33/month Christmas Allowance:€83.33/month Meal Allowance:€154.00/month (€7.00 per working day) Estimated Monthly Gross Salary: €1,320.67 Variable Bonus: Up to €200/month Documentation Required: EU Passport OR Valid Portuguese Residence Permit. Thank you