Polish-Speaking B2B Digital Advertising Support Advisor –Lisbon, Portugal

Polish speakers wanted for a B2B Digital Advertising Support Advisor role in Lisbon, Portugal. Relocation support available. At a glance Location: Lisbon, Portugal Language: Polish + English Salary: 920EUR x 14 yearly + 45€ Complexity Bonus paid in 11 months (gross) · Meal Allowance (net) 7.23€ per working day + Health Insurance Since day 1 upon monthly payment Free after 6 months of contract Start date: 27/8 / 3/9 / 17/9 Relocation: Supported – see below About the role CloserHire is partnering with a leading customer experience provider in Portugal to recruit a Polish-speaking B2B Support Advisor for a global project in the digital advertising sector. This is an exciting opportunity for experienced professionals to provide specialized support via chat to sales teams and advertisers on a major digital advertising platform. If you have a background in B2B environments and enjoy working in tech-driven roles, this is the role for you. As a B2B Support Advisor, you will be responsible for providing real-time assistance to sales teams and advertisers using a digital advertising platform. All support is delivered through chat, ensuring fast, accurate, and professional service. What you will do Supporting B2B clients (sales and advertisers) via live chat Troubleshooting platform-related issues and providing efficient resolutions Using ticketing tools to track, document, and manage customer interactions Escalating complex or technical cases as needed Maintaining up-to-date knowledge of platform features and updates Ensuring a high standard of service quality, responsiveness, and accuracy What we are looking for Fluency in Polish (C2 level) and English (B2 level) Minimum 2.5 years of experience in Digital Advertising or Technical Customer Support Prior experience handling B2B communication via chat and/or ticketing systems is a strong plus Excellent communication and problem-solving skills Comfortable working in a structured, fast-paced support environment Tech-savvy and adaptable to platform updates and new tools Salary 920EUR x 14 yearly + 45€ Complexity Bonus paid in 11 months (gross) · Meal Allowance (net) 7.23€ per working day + Health Insurance Since day 1 upon monthly payment Free after 6 months of contract Benefits and what is on offer Attractive base salary and performance-based incentives Relocation support package to help you settle into life in Lisbon Private health insurance and additional benefits Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment Modern office in central Lisbon, easily accessible and well-equipped Relocation support Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months How the process works Apply with your CV – we review every application Short screening call with a CloserHire recruiter (around 30 minutes) Interview with the hiring team Offer, then support with paperwork and, where applicable, your move