German-Speaking Customer Support Specialist – Lisbon,Portugal

German speakers wanted for a Customer Support Specialist role in Lisbon, Portugal. Relocation support available. At a glance Location: Lisbon, Portugal Language: German + English Salary: 1100EUR x 14 yearly (gross) · Meal Allowance (net) 7.23€ per working day Start date: 20/8 Relocation: Supported – see below About the role CloserHire is partnering with a leading global customer experience company to recruit German-speaking Customer Support Specialists for an international e-commerce platform. If you’re passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. You’ll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions. What you will do Provide customer support via inbound and outbound calls in German and English Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services Investigate and resolve customer issues by reviewing order and logistics information Handle customer requests within established quality standards and service level agreements Escalate complex cases to the appropriate internal teams when required Accurately document customer interactions and maintain detailed case records Deliver a professional, empathetic, and customer-focused experience throughout every interaction Stay up to date with platform features, policies, and e-commerce best practices What we are looking for Native-level fluency in German Good command of English Previous customer service experience is an advantage Strong understanding of e-commerce and online marketplaces Excellent verbal and written communication skills Customer-oriented mindset with strong empathy and problem-solving abilities Ability to make sound decisions while working in a fast-paced environment Comfortable handling high contact volumes during promotional campaigns and peak seasons Strong organizational skills and attention to detail Salary 1100EUR x 14 yearly (gross) · Meal Allowance (net) 7.23€ per working day Benefits and what is on offer Comprehensive paid onboarding and training Stable full-time employment International and multicultural working environment Career development and internal growth opportunities Private health insurance Meal allowance Ongoing learning and professional development Rotating schedule Monday to Sunday, between 08:00–17:00 and 09:00–18:00, with 2 rotational days off Future opportunity to work within a 24/7 rotating operation as business needs evolve Opportunity to support one of the world’s fastest-growing e-commerce platforms while building an international customer service career Relocation support Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months Notes: https://journey.harver.app/apply/67ab6010a4e81894eaa5905f How the process works Apply with your CV – we review every application Short screening call with a CloserHire recruiter (around 30 minutes) Interview with the hiring team Offer, then support with paperwork and, where applicable, your move