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French Customer Advisor – E-Health Platform in BragaCross Border Talents • Braga, Portugal
French Customer Advisor – E-Health Platform in Braga

French Customer Advisor – E-Health Platform in Braga

Cross Border Talents • Braga, Portugal
Há 8 dias
Descrição do cargo
Build Your Career as a Customer Specialist E-Health Platform!

Join a dynamic customer-focused team supporting users of an innovative e-health platform. If you enjoy helping people solving problems and providing clear and professional assistance in a fast-paced digital environment this is a great opportunity to develop your career in customer support.

Role Overview:

As a Customer Specialist you will be the first point of contact for users assisting them via phone email and live chat. You will help customers navigate the e-health platform answer questions resolve issues and ensure they receive a smooth and positive experience at every interaction.

Key Responsibilities:

  • Provide professional and empathetic customer support via phone email live chat and other available channels.
  • Assist users with questions related to their accounts platform features services and general requests.
  • Help customers navigate the e-health platform and provide clear easy-to-follow guidance.
  • Understand customer needs and provide accurate timely and effective solutions.
  • Handle customer concerns professionally while maintaining a high level of customer satisfaction.
  • Accurately document customer interactions requests actions taken and case resolutions in internal systems.
  • Escalate complex or sensitive cases to the appropriate teams in accordance with established procedures.
  • Collaborate with internal departments to ensure customer issues are resolved efficiently and within the required timeframe.
  • Meet KPIs related to customer satisfaction response times productivity service quality and resolution rates.
  • Keep up to date with the platforms features services policies and procedures through ongoing training and development.

Requirements:

  • Language Proficiency:Fluent in French (C1/C2 level)
  • Eligibility:EU citizenshipor a validPortuguese residency card
  • Experience:01 year in customer support or a related role is a plus
  • Skills:Strong communication analytical and problem-solving abilities
  • Mindset:Eager to learn adaptable and motivated to grow within a fast-paced environment

Why Join Us

  • Competitive Salary:Compensation that reflects your skills and potential
  • Performance Bonus:Recognition for outstanding results
  • Meal Allowance:Daily support for your meals
  • Transportation Support:Assistance with commuting costs
  • Health & Life Insurance:Comprehensive coverage for your peace of mind
  • Onsite Work: Engage and grow in a collaborative office environment

Ready to elevate your career
Apply today and become part of a forward-thinking team that values growth innovation and excellence in service!


Employment Type : Full Time
Experience: years
Vacancy: 1

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French Customer Advisor – E-Health Platform in Braga • Braga, Portugal

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