Italian-Speaking Customer Support Advisor – Porto, Portugal(Relocation Package)

Italian speakers wanted for a Customer Support Advisor role in Porto, Portugal. Relocation support available. At a glance Location: Porto, Portugal Language: Italian + English Salary: 1000€ x 14 + 100€ Complexity Bonus paid in 11 months (gross) · M.A 7.63€ per working day + Health Insurance Free since day 1 Start date: 20/8 Relocation: Supported – see below About the role CloserHire is partnering with a global leader in customer experience and business solutions to recruit Italian-speaking Customer Support Advisors for a project in Porto. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe. What you will do Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards. What we are looking for Fluent Italian (C1+) and strong English skills (C1). Ability to support multiple European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem-solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail-oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases. Active listening and empathy to resolve customer concerns. Salary 1000€ x 14 + 100€ Complexity Bonus paid in 11 months (gross) · M.A 7.63€ per working day + Health Insurance Free since day 1 Benefits and what is on offer Full-time role, on-site in Porto. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Modern office facilities with a multicultural and supportive work environment. Career development opportunities within an international company. Relocation support Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months Notes: "Monday to Sunday - 24/7 (Rotative shifts) Days Off - 2 Rotative days Night Shift (22:00 to 07:00) – The night shift team is quite small, so each agent may only be required to cover this schedule occasionally during the month. Nevertheless, candidates must be aware of and comfortable with a 24/7 work rotation. How the process works Apply with your CV – we review every application Short screening call with a CloserHire recruiter (around 30 minutes) Interview with the hiring team Offer, then support with paperwork and, where applicable, your move