Polish-Speaking Pet Care Customer Specialist – Lisbon,Portugal

Polish speakers wanted for a Pet Care Customer Specialist role in Lisbon, Portugal. Relocation support available. At a glance Location: Lisbon, Portugal Language: Polish + English Salary: 1059.34€ with accomodation (gross) · 1318.33€ without accomodation Start date: 7/9 Relocation: Supported – see below About the role CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal. If you’re passionate about delivering exceptional customer service and enjoy helping people, this is an exciting opportunity to join an international team supporting pet owners across multiple communication channels. You’ll provide expert assistance, resolve customer inquiries, and help create a positive experience for every customer while working in a friendly and collaborative environment. What you will do Provide customer support to pet owners via phone, email, and other communication channels Respond to product-related inquiries and deliver accurate information Resolve customer issues efficiently, aiming for first-contact resolution whenever possible Manage your own case workload while independently identifying the best solutions for customers Escalate complex issues when necessary to minimize business risk Record customer interactions accurately in the CRM system Contribute to continuous improvement by capturing customer feedback and insights Work collaboratively with your team to achieve service quality targets and performance objectives What we are looking for Native-level fluency in Polish Good command of English Excellent communication and interpersonal skills Customer-focused mindset with a genuine passion for delivering outstanding service Strong problem-solving and organizational abilities Ability to work independently while managing multiple customer cases Comfortable working with CRM systems and digital tools An interest in animals or previous experience related to pet care is considered an advantage Salary 1059.34€ with accomodation (gross) · 1318.33€ without accomodation Benefits and what is on offer Office-based position in Lisbon, Portugal Relocation support, including the option of company accommodation for eligible candidates relocating from more than 100 km away Monday to Friday schedule, 08:00–17:00 Full-time employment Comprehensive onboarding and 5-day paid training Health insurance from the first day of employment Meal allowance Holiday and Christmas allowances paid in accordance with Portuguese employment law Modern office facilities with excellent amenities Ongoing training and professional development opportunities International and multicultural working environment with excellent career growth prospects Relocation support permanent accomodation provided - check project files in drive Notes: candidates need to first pass duplicate check and then pass the following 2 tests: https://tpportugal.limequery.com/21658?lang=en (english) and https://tpportugal.limequery.com/56287?lang=en (basic pc test) How the process works Apply with your CV – we review every application Short screening call with a CloserHire recruiter (around 30 minutes) Interview with the hiring team Offer, then support with paperwork and, where applicable, your move