Build Your Career as a Customer Specialist – E-Health Platform! Join a dynamic, customer-focused team supporting users of an innovative e-health platform. If you enjoy helping people, solving problems, and providing clear and professional assistance in a fast-paced digital environment, this is a great opportunity to develop your career in customer support. Role Overview: As a Customer Specialist , you will be the first point of contact for users, assisting them via phone, email, and live chat. You will help customers navigate the e-health platform, answer questions, resolve issues, and ensure they receive a smooth and positive experience at every interaction. Key Responsibilities: Provide professional and empathetic customer support via phone, email, live chat, and other available channels. Assist users with questions related to their accounts, platform features, services, and general requests. Help customers navigate the e-health platform and provide clear, easy-to-follow guidance. Understand customer needs and provide accurate, timely, and effective solutions. Handle customer concerns professionally while maintaining a high level of customer satisfaction. Accurately document customer interactions, requests, actions taken, and case resolutions in internal systems. Escalate complex or sensitive cases to the appropriate teams in accordance with established procedures. Collaborate with internal departments to ensure customer issues are resolved efficiently and within the required timeframe. Meet KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates. Keep up to date with the platform's features, services, policies, and procedures through ongoing training and development. Requirements: Language Proficiency: Fluent in French (C1/C2 level) Eligibility: EU citizenship or a valid Portuguese residency card Experience: 0–1 year in customer support or a related role is a plus Skills: Strong communication, analytical, and problem-solving abilities Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment Why Join Us? Competitive Salary: Compensation that reflects your skills and potential Performance Bonus: Recognition for outstanding results Meal Allowance: Daily support for your meals Transportation Support: Assistance with commuting costs Health & Life Insurance: Comprehensive coverage for your peace of mind Onsite Work: Engage and grow in a collaborative office environment Ready to elevate your career? Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!
French Customer Advisor in Braga | 2000 Euros WelcomeBonus • Braga, Portugal
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