Dutch Customer Support Specialist – Lisbon (Remote & On-Site)
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We are seeking a Dutch-speaking Customer Support Specialist to join an international customer service team in Lisbon, Portugal. The role offers a flexible working model, with remote, on-site and hybrid arrangements available.
The successful candidate will provide professional, efficient and customer-focused support by phone and email. The role covers inquiries about orders, deliveries, payments and returns, and includes acting as a point of contact for external sellers.
Full relocation support is provided for candidates relocating to Portugal.
Key Responsibilities
- Respond to customer inquiries and concerns, providing clear and accurate resolutions
- Troubleshoot issues related to orders, deliveries, payments and returns
- Serve as a point of contact for external sellers, ensuring professional and timely communication
- Provide accurate information regarding digital products
- Escalate complex matters to the appropriate internal departments
- Maintain accurate records of all customer interactions in CRM and support systems
Benefits
- Flexible working model: remote, on-site or hybrid
- Full relocation support for candidates relocating to Portugal
- Paid training and structured onboarding programme
- Competitive salary package
- Equipment provided for remote work
- Career development opportunities within a global organisation
- International and multicultural working environment
- 22 days' paid annual leave, plus additional local benefits
Requirements
Mandatory
- Native or fluent proficiency in Dutch (C1/C2)
- Professional working proficiency in English (B2 or above)
- Eligibility to work in Portugal
Core Competencies
- Strong communication and active listening skills
- Customer-oriented approach with attention to detail
- Proficiency with software applications and customer service systems
- Reliable internet connection and suitable workspace (for remote/hybrid arrangements)
Preferred
- Previous experience in customer service, e-commerce or marketplace environments
Application Process
Interested candidates are invited to submit an updated CV in English. Only shortlisted candidates will be contacted.