Danish-Speaking Customer Service Agent
Cross Border Talents • Braga, Portugal
Há 1 dia
Descrição do cargo
About the Role
We are looking for a Danish-Speaking Customer Service Agent to join an international this role you will assist customers in Danish through chat phone and email ensuring a professional and positive customer experience.
You will handle customer inquiries efficiently maintain accurate information in CRM systems and contribute to customer satisfaction and loyalty.
Key Responsibilities
- Respond to customer inquiries through chat phone and email.
- Provide accurate professional and timely assistance.
- Update customer information and interactions in the CRM system.
- Build and maintain positive relationships with customers.
- Support customer satisfaction and retention through effective issue resolution.
- Handle customer concerns with empathy and professionalism.
- Collaborate effectively with colleagues and management.
- Identify recurring issues and provide feedback to improve processes and the customer journey.
- Work towards established quality efficiency and performance targets.
Requirements
- Fluent or native-level proficiency in Danish.
- Good communication and interpersonal skills.
- Customer-oriented mindset with a professional and empathetic approach.
- Ability to handle customer inquiries across multiple channels.
- Good organizational skills and attention to detail.
- Ability to work independently in a remote environment.
- Previous customer service experience is an advantage.
Apply Now
Ready to take the next step in your international career Apply now and join the team!
Employment Type : Full Time
Experience: years
Vacancy: 1