Italian-Speaking Customer Support Specialist – Remote inPortugal

Italian-Speaking Customer Support Specialist – 100% Remote (Work From Home in Portugal) Are you fluent in Italian and looking for the flexibility of a fully remote position? We are seeking customer-centric, communicative, and detail-oriented professionals to join our international service operations as a Remote Customer Support Specialist . In this role, you will deliver high-quality support to Italian-speaking customers across diverse sectors (such as e-commerce, digital services, travel, or fintech), managing inquiries via phone, live chat, and email from the comfort of your home office anywhere in Portugal. The Role Customer Advisory: Handle inbound customer inquiries in Italian via phone, email, and live chat with a professional, empathetic, and solution-focused approach. Issue Resolution: Assist clients with account management, order tracking, subscription updates, billing inquiries, and basic service troubleshooting using CRM software. Customer Retention: Turn challenging situations into positive interactions by listening actively, offering practical alternatives, and maintaining high service standards. Documentation & Data Entry: Maintain accurate, up-to-date records of customer interactions, tickets, and resolutions within internal tracking databases. Working Model & Location Location: 100% Remote / Work From Home (Must reside anywhere in Portugal: mainland or islands). Work Model: Full-time (40 hours/week) with flexible or rotational shift patterns. Relocation: No relocation package provided. Candidates must already reside in Portugal or possess full legal authorization to work locally without relocation assistance. What We Offer Salary: Competitive base salary tailored to Italian language profiles, plus language and performance-linked bonuses. Equipment Package: Complete corporate hardware provided (laptop/PC, dual monitors, headset, and secure VPN access). Benefits: Private health and dental insurance, meal allowance, and continuous paid remote training. Career Growth: Direct pathways to advance into Senior Specialist, Quality Analyst, Team Leader, or Trainer roles. Requirements Language Skills: Native or Near-Native proficiency in Italian (C1/C2) with good working knowledge of English (B2) . Legal Status: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit (active NIF and NISS ready). Technical Workspace: Private, quiet home office environment with a stable high-speed internet connection (direct Ethernet connection required). Soft Skills: Excellent verbal and written communication, strong active listening, patience, and adaptability to learning new digital systems. Experience: Prior experience in customer service, call centers, retail, or hospitality is valued, but full paid training is provided. Ready to start a flexible remote support career from home? Submit your CV in English or Italian today!