Job Description
Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world's most advanced AI and generative AI technologies. This is a full-time, 40-hour-per-week position operating Monday to Sunday on a rotating shift schedule, with two shift options available (Day or Night). Schedules are provided in advance. You'll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry. Your Role Support customers across multiple communication channels Resolve billing, invoicing and account access enquiries Troubleshoot platform and product-related issues Guide customers on using products and features effectively Deliver timely, accurate and high-quality customer support Your Qualifications Fluent English, written and spoken Strong interest in AI and new technologies Excellent communication and problem-solving skills Customer-focused and comfortable troubleshooting issues Previous experience with technical support experience or other technologies Comfortable working on a rotating Monday-to-Sunday schedule The Offer Competitive salary package + performance bonus Meal allowance Holiday and Christmas allowances Private health and dental insurance 22 days of annual leave Comprehensive initial training Professional development and career growth opportunities International working environment in Lisbon Opportunity to work closely with cutting-edge AI technology Shift Options to Choose from: Day Shifts only: Rotating shifts between 07:00 and 22:00 Night Shift only: Shift from 22:00 to 07:00, with an additional 25%-50% night-shift bonus
English-Speaking AI Customer Support Specialist • Lisbon, Portugal
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