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Remote Technicien Support Helpdesk – Marché FrançaisAVEC • Viseu, Viseu, Portugal
Remote Technicien Support Helpdesk – Marché Français

Remote Technicien Support Helpdesk – Marché Français

AVEC • Viseu, Viseu, Portugal
Há 8 dias
Descrição do cargo

Nous recherchons un Technicien Support pour le marché français afin dassurer lassistance technique et fonctionnelle auprès des utilisateurs dans un environnement dynamique et digital. Le poste est basé au Portugal en télétravail avec présence ponctuelle sur site selon les besoins du projet.

Missions principales

  • Réception et gestion des demandes dassistance (téléphone email chat).
  • Support de troisième niveau : résolution des incidents non résolus au niveau 2.
  • Analyse des erreurs et des problèmes liés aux applications informatiques.
  • Assistance technique sur des applications spécifiques.
  • Vérification des données clients dans la base de données.
  • Suivi des protocoles établis et utilisation doutils informatiques complexes.
  • Proposition daméliorations basées sur les incidents observés.
  • Participation aux formations internes pour développement et mise à jour des compétences.

Profil recherché

  • Connaissance du produit/service.
  • Maîtrise de MS Office MySQL Slack Postman.
  • Français C2 obligatoire.
  • Anglais B2 obligatoire.
  • Compétences techniques en résolution de problèmes et dépannage.
  • Excellentes capacités de communication écrite et orale.
  • Orientation client coopération flexibilité et volonté dapprendre.
  • Capacité à gérer efficacement les tickets et demandes dassistance.

Formation

  • Durée : 12 jours ouvrés 8h/jour en anglais.
  • Programme : outils informatiques produits et services gestion clientèle.
  • Rémunération formation : 18560 nets par semaine .

Conditions de travail

  • 40 heures par semaine du lundi au vendredi entre 08h00 et 17h30.
  • Vacances selon la loi portugaise (20 à 22 jours/an).
  • Période dessai : 1 mois.
  • Modèle actuel : télétravail avec présence ponctuelle à Porto(1 fois par trimestre).

Salaire

  • Salaire brut mensuel total (sans logement) : 131834

Localisation

Remote Portugal Porto (selon les besoins du projet).

Candidature

Envoyer votre CV à :


Employment Type : Full Time
Experience: years
Vacancy: 1

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Remote Technicien Support Helpdesk – Marché Français • Viseu, Viseu, Portugal

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