Technical Customer Success Manager – Dutch Market |Lisbon

This is not your typical Customer Service role. If you are looking for a position where you can combine customer relationships, commercial ownership, technology and business growth , this opportunity stands apart from traditional support roles. We are recruiting a Technical Customer Success Manager for a major international cloud technology project in Lisbon. You will act as a full-funnel portfolio owner and trusted technical advisor for high-potential SMB customers across the EMEA region. Rather than simply responding to customer enquiries, you will take ownership of your customer portfolio, uncover new opportunities, support technical discovery, move deals forward and help customers successfully adopt cloud-based solutions. What You'll Own Customer Portfolio Ownership Manage a portfolio of SMB customers end-to-end and become their primary trusted technical point of contact. Opportunity Creation Identify new business opportunities and develop them through the complete customer journey. Technical Discovery & Solution Positioning Understand customer needs, uncover technical requirements and help position the most relevant cloud solutions. Deal Execution Drive opportunities from initial engagement through technical discovery, solution positioning, activation and customer follow-up. Pipeline Conversion Convert, close and grow opportunities across your customer portfolio, including pre-qualified accounts provided by specialist sales teams. Retention & Growth Proactively engage customers at risk of churn, strengthen relationships and help protect and grow existing cloud consumption. CRM & Forecasting Excellence Keep opportunities, milestones, customer information and forecasts accurate, current and supported by clear evidence. Innovation & AI Contribute to strategic priorities around cloud adoption, artificial intelligence, innovation and continuous learning. Who Will Thrive in This Role? This opportunity could be a strong match if you: Are confident working with Dutch-speaking customers Enjoy owning customer relationships rather than handling isolated support tickets Have a strong commercial and customer-success mindset Are comfortable identifying opportunities and progressing conversations toward business outcomes Enjoy learning about technology, cloud solutions and AI Can confidently manage multiple customers, opportunities and priorities Are structured and comfortable working with CRM systems and pipeline information Enjoy working in an international, target-oriented environment Why This Role Stands Out Unlike many multilingual positions, this role gives you exposure to much more than customer support. You'll work across: Customer Success + Account Growth + Technical Discovery + Cloud Adoption + Pipeline Management You will have genuine ownership of your customer portfolio and play an active role in both retention and business growth . For candidates who want to build a career in Customer Success, SaaS, Cloud Technology or Account Management , this can be a particularly valuable next step. Compensation & Benefits There are two compensation structures available. Without company accommodation Base salary: €1,722.50 gross/month Christmas allowance: €143.54 Holiday allowance: €143.54 Meal allowance: €154 Potential productivity bonus: €400 Monthly package example including allowances and potential bonus: €2,563.58 With company accommodation Base salary: €1,338 gross/month Company accommodation benefit-in-kind: €204 Christmas allowance: €111.50 Holiday allowance: €111.50 Meal allowance: €154 Potential productivity bonus: €400 Total package example including benefit-in-kind: €2,319 Gross cash compensation example: €2,115 The productivity bonus depends on project-specific performance and/or attendance criteria and may vary. Training You will complete an intensive 20-working-day training programme , covering: Product and service knowledge New software and tools Customer management Telephone, email and chat communication On-the-job training The training allowance stated in the project information is €42.72 per day / €854.40 for the full 20-day period , subject to successful completion of the training. Working Conditions Location: Lisbon, Portugal Work model: On-site Working time: 40 hours per week Daily schedule: 8 working hours + 1-hour lunch break Annual leave: 22 days Health insurance: From the first day of the employment contract Holiday and Christmas allowances are paid monthly Portuguese public holidays apply Ready for something beyond traditional Customer Service? If you want to work closer to Customer Success, cloud technology and commercial account ownership , we'd love to hear from you. Send your English CV to: aylin.cevik@cbtalents.org