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AI Customer Tech Advisor – LisbonCross Border Talents • Lisbon, Porto, Portugal
AI Customer Tech Advisor – Lisbon

AI Customer Tech Advisor – Lisbon

Cross Border Talents • Lisbon, Porto, Portugal
Há 8 dias
Descrição do cargo

About the Role

Glocal Tech Clientis hiring an AI Customer Tech Advisor to join our growing customer support team in Lisbon. This is a technical customer-facing role supporting users of AI-powered products and services. Were looking for an English-speaking tech support professional who is already based in or eligible to work in Portugal and can start immediately.

If you have hands-on technical support experience strong troubleshooting skills and enjoy helping customers solve real problems with AI tools this role is for you.

Key Responsibilities

  • Provide first-line and escalated technical support to English-speaking customers via chat email and/or phone
  • Troubleshoot product issues related to AI-powered software integrations and platform functionality
  • Diagnose bugs reproduce technical issues and coordinate with Product/Engineering teams for resolution
  • Document recurring issues and contribute to the internal knowledge base and FAQs
  • Maintain high CSAT (Customer Satisfaction) and SLA compliance on all tickets
  • Educate customers on product features workarounds and best practices
  • Identify patterns in customer issues and flag product improvement opportunities

Required Qualifications

  • Mandatory: Proven prior experience in a technical support / tech support / IT helpdesk role
  • Fluent/native-level English (written and spoken) C1 or higher
  • Valid work permit or legal right to work in Portugal
  • Based in or willing to relocate immediately to Lisbon
  • Strong troubleshooting analytical and problem-solving skills
  • Comfortable working with ticketing systems CRMs and support software
  • Excellent written communication skills for technical explanations
  • Ability to start ASAP

Nice to Have

  • Prior experience supporting AI/SaaS/tech products
  • Portuguese language skills (not required but a plus)
  • Familiarity with tools such as Zendesk Intercom Freshdesk or similar
  • Basic understanding of APIs integrations or software troubleshooting concepts

What We Offer

  • Competitive salary based on experience
  • On-site role in Lisbon Portugal
  • Immediate start / fast-track hiring process
  • Growth opportunities within a fast-scaling AI/tech company
  • health insurance meal allowance equipment other perks

How to Apply

Interested candidates who meet the mandatory requirements (tech support experience valid Portugal work permit) should apply directly with an updated CV in English.



Employment Type : Full Time
Experience: years
Vacancy: 1

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AI Customer Tech Advisor – Lisbon • Lisbon, Porto, Portugal

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