German-Speaking Technical Support Agent in Porto, Portugal
Description: Seize the opportunity to become part of a multicultural team and start your international career in beautiful Porto!
Regarding your field of responsibilities:
As a Technical Customer Advisor, you will support German-speaking customers and help them with general and technical inquiries. You will be part of an international team while developing your customer service and technical skills.
Providing German-language customer support via phone, chat, and email
Responding to customer inquiries and documenting relevant information
Troubleshooting technical issues and finding suitable solutions
Assisting with pre-sales and general customer inquiries
Handling escalations professionally and documenting cases accurately
Collaborating with other teams and technicians to resolve customer issues
Maintaining the internal ticketing system in English
Ensuring a high level of customer satisfaction
Your Profile:
Native-level German (C2) and fluent English
High school diploma
Customer service or technical support experience is an advantage
Good communication and problem-solving skills
Patient and customer-oriented approach
Proactive, motivated, and comfortable working in an international team
EU passport or valid residence/work permit required
The Offer:
Work on-site in Porto, Portugal
Around €1,500 gross per month + additional bonuses and meal allowance
Welcome bonus during your first year
Option for long-term accommodation provided by the company
Private health insurance
International and multicultural working environment
Training and opportunities for professional development
Career growth within an international company
Employee discounts, company events, celebrations, and additional benefits
Why Porto?
Porto combines life by the Atlantic Ocean with everything you would expect from a vibrant European city. Great food, beautiful architecture, lively nightlife, nearby beaches, and a growing international community make it an exciting place to live and work.
Whether you're looking to gain international experience, develop your technical skills, or simply start a new chapter abroad, Porto could be your next destination.
Skills/ Customer Support,Empathie,Technical support