Operations Customer Expert
Join a leading AI technology company as an Operations Customer Expert providing professional and exceptional support to individual and business customers in a fast-paced innovative environment.
Language Requirement: English Fluent
Work Type: ONSITE
Work Requirement: Experience OR interest and enthusiasmin tech support
Key Responsibilities
* Provide customer support across multiple channels troubleshooting and resolving issues efficiently.
* Assist customers with billing invoicing and account-related matters.
* Troubleshoot account access and technical issues.
* Guide support and train customers on the use of the companys products.
* Deliver timely accurate and customer-focused responses.
* Maintain high service quality and meet customer satisfaction and quality targets.
Working Hours:
Project Coverage: 24/7
Night Shift: 22hr-7hr
Working Time: 8 hours per day 1-hour lunch break
Weekly Hours: 40 hours per week
Schedule Notice: Work schedules are provided 10 days in advance.
Contract & Compensation:
Contract Type:Selection Agreement
Daily Allowance: 18.56
Weekly Allowance: 92.80 (5 working days)
Base Salary: 938.00 gross/month
Holiday Allowance: 78.17/month
Christmas Allowance:78.17/month
Meal Allowance:154.00/month (7.00 per working day)
Estimated Monthly Gross Salary: 1248.33
Variable Bonus: Up to 200/month
Recruitment & Contract Progression
* Candidates will sign a Selection Agreement to manage the final phase of recruitment including training.
* If selected at the end of the training candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months.
* A permanent contract will be offered after 2 years subject to the applicable conditions.
* Private health and dental insurance will be provided after signing the employment contract provided you already have a NIF and Social Security number.
Meal Allowance
* The meal allowance is paid through a prepaid meal card.
* The meal allowance is exempt from Social Security and IRS contributions.
Documentation Required: EU Passport OR Valid Portuguese Residence Permit.
Kindly forward CVs to: Thank you.
Contract & Compensation:
Contract Type:Selection Agreement
Daily Allowance: 18.56
Weekly Allowance: 92.80 (5 working days)
Base Salary: 938.00 gross/month
Holiday Allowance: 78.17/month
Christmas Allowance:78.17/month
Meal Allowance:154.00/month (7.00 per working day)
Estimated Monthly Gross Salary: 1248.33
Variable Bonus: Up to 200/month
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 938 - 1200
Customer Support for AI Company • Lisbon, Porto, Portugal
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