Customer Service Representative (German Speakers) - Porto | Setembro
Salt Services SA • Porto, Porto District, Portugal
Há 27 dias
Tipo de trabalho
- Quick Apply
Descrição do cargo
As a Customer Support Representative, you will:
- Provide top-notch telephone support to our customers in German.
- Assist both existing and potential customers with information and support related to our products and services.
- Manage customer requests, ensuring accurate updates in our systems (e.g., rate adjustments, plan changes, service activations, and address modifications).
- Identify opportunities for continuous improvement in customer service processes.
What We're Looking For:
- Fluency in German: You must be able to communicate effectively in German (minimum C1 level). Proficiency in English is a plus.
- Telecom Interest: A genuine interest in telecommunications products and services.
- Problem-Solving Skills: You enjoy troubleshooting and configuring a variety of technical systems and devices.
- Flexibility: Willingness to work flexible hours (Monday to Saturday, from 07:00 to 21:00).
- Personal Strengths: You are reliable, punctual, and customer-focused.
- Be available for regular commuting or to plan a relocation to the area of our offices in Porto.
What We Offer:
- Comprehensive Paid Training.
- Attractive Bonuses: Achievable monthly and quarterly performance bonuses.
- Great Benefits: Health insurance, transportation allowance, meal card/ticket, and more.
- A Modern Workplace: Work in prime locations in Lisbon and Porto, in cosy, contemporary office environments that include a leisure room.
- Job Stability: Long-term growth opportunities.
- Hybrid Work Regime.
Languages Required:
- German (at least C1 level – Required)