Service Desk Agent - French Speaker
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.
Your Role
We are looking for a Logistics & Customer Service Coordinator to support logistics operations and customer service activities within the healthcare technology sector. The successful candidate will ensure efficient spare-parts management, coordinate technical service activities, and maintain a high standard of customer support while working closely with internal teams, technicians, suppliers, and customers.
Key Responsibilities
- Process and validate spare parts orders from technicians and support teams.
- Monitor parts availability and coordinate with the European Distribution Center.
- Manage order follow-up, stock shortages, and delivery timelines.
- Support logistics optimization initiatives to improve efficiency and reduce costs.
- Schedule preventive and corrective maintenance activities.
- Coordinate field service operations and communicate schedules to engineers.
- Optimize travel planning and resource allocation.
- Monitor adherence to service response and resolution targets
- Maintain regular communication with customers regarding service and order status.
- Coordinate transportation solutions and liaise with logistics providers.
- Resolve delivery and carrier-related issues.
- Support helpdesk and service center activities when required.
Required Work Experience & Competencies
- Professional fluency in French and English.
- Good knowledge of Microsoft Office applications.
- SAP knowledge is an advantage.
- Strong organizational and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- Customer-focused mindset.
- Strong teamwork and collaboration skills.
- Proactive and solution-oriented approach.
- Attention to detail and accountability.
- Ability to work effectively under pressure
Required Language Thresholds:
- French: (Native/C2 Level)
- English: (B2/C1 Level)
Why Us
- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Working days: Monday to Friday
- Meal allowance on card/voucher
Equality & Opportunity for All
As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Candidate Privacy Notice: https://www.hcltech.com/candidate-privacy-notice