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Polish Customer Advisor in LisbonCross Border Talents • Lisbon, Porto, Portugal
Polish Customer Advisor in Lisbon

Polish Customer Advisor in Lisbon

Cross Border Talents • Lisbon, Porto, Portugal
Há 7 dias
Descrição do cargo
Build Your Career as a Customer Service Specialist International Project!

Join a dynamic and customer-focused team where communication problem-solving and customer satisfaction are at the heart of every interaction. If you enjoy helping people finding solutions and providing professional support this is a great opportunity to develop your customer service skills while working in an international and fast-paced environment.

Role Overview:

As a Customer Specialist you will be responsible for assisting customers with a variety of questions requests and concerns. Through phone email live chat and other support channels youll provide accurate information understand customer needs resolve issues and ensure every interaction is handled efficiently and professionally.

Key Responsibilities:

  • Provide friendly professional and efficient customer support via phone email live chat and other available channels.
  • Assist customers with questions related to products services orders accounts payments deliveries and general requests.
  • Understand customer needs and provide clear accurate and practical solutions.
  • Guide customers through different processes platforms and services while ensuring information is easy to understand.
  • Handle customer concerns and complaints professionally maintaining a positive and solution-oriented approach.
  • Provide accurate information about products services policies procedures and available solutions.
  • Accurately document customer interactions requests actions taken and resolutions in internal systems.
  • Follow established company procedures service guidelines and quality standards.
  • Escalate complex urgent or sensitive cases to the appropriate department when necessary.
  • Collaborate with internal teams to ensure customer requests and issues are resolved efficiently and within the required timeframe.
  • Meet established KPIs related to customer satisfaction response times productivity service quality and resolution rates.
  • Stay up to date with company products services policies procedures and best practices through ongoing training and development.

Requirements:

  • Language Skills: Fluent inPolish (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Portuguese residency card
  • Skills: Strong analytical creative and communication abilities
  • Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

  • Attractive Salary:Competitive compensation that values your skills
  • Performance Bonus:Recognizing your achievements
  • Meal Allowance:Covering your daily meals
  • Transportation Support:Assisting with commuting costs
  • Health & Life Insurance:Comprehensive protection for your well-being
  • Relocation Package:Assistance to make your move smooth and stress-free
  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next stepApply today and be part of a team that values innovation and excellence!


Employment Type : Full Time
Experience: years
Vacancy: 1

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Polish Customer Advisor in Lisbon • Lisbon, Porto, Portugal

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