Shape the Future of AI: English-Speaking Customer Support Expert

Job Overview

Are you fluent in English, passionate about technology, and interested in working with one of the most innovative areas of the digital world?

We are looking for an English-Speaking Customer Support Expert to join an international team in Lisbon, Portugal. In this on-site role, you will support both consumers and business users of a leading AI research and deployment company's platform, helping them navigate products, resolve issues, and get the most out of their experience.

This is an exciting opportunity to work in a fast-paced and innovative environment while combining your communication and problem-solving skills with an interest in new technologies and artificial intelligence.

What We Offer

• Variable productivity bonus available, based on monthly performance and according to the applicable employment conditions.
• Holiday and Christmas allowances according to Portuguese employment conditions.
• Meal allowance provided.
• Private health and dental insurance available after signing the employment contract, subject to the applicable conditions.
• On-site position in Lisbon, Portugal.
• International and multicultural working environment.
• Opportunity to work on a project connected to artificial intelligence and advanced technology.
• Comprehensive training before starting the role.
• Training covering software, products, services, and customer management.
• Practical on-the-job training and the opportunity to apply your knowledge independently.
• Opportunity to develop technical troubleshooting and problem-solving skills.
• Professional experience supporting both consumers and business users.
• Opportunity for long-term professional development within an international organization.

Key Responsibilities

As part of the customer support team, you will assist users of the client's platform by providing timely, accurate, and professional support across different customer enquiries.

Your responsibilities will include:

• Provide professional customer support to consumers and business users.
• Assist customers with billing and invoicing enquiries.
• Troubleshoot and help resolve account access issues.
• Guide customers in the use of the client's products and services.
• Provide support and training to help users better understand the available tools.
• Respond to customer questions in a timely and helpful manner.
• Investigate customer concerns and work towards effective solutions.
• Deliver a high standard of service across customer interactions.
• Maintain a professional and customer-focused approach.
• Work efficiently in a fast-paced support environment.
• Collaborate with colleagues to resolve customer issues effectively.
• Contribute to meeting established quality and customer satisfaction standards.

Requirements

• Fluent English proficiency, both written and spoken.
• Strong communication and interpersonal skills.
• Interest in technology, artificial intelligence, and digital products.
• Customer-focused and solution-oriented mindset.
• Strong troubleshooting and problem-solving abilities.
• Ability to understand customer concerns and provide clear guidance.
• Comfortable supporting both individual consumers and business users.
• Ability to explain products and processes in a clear and understandable way.
• Good attention to detail when handling customer cases.
• Comfortable learning and using new software and digital tools.
• Ability to work effectively in a fast-paced environment.
• Ability to work independently while collaborating with a wider team.
• Professional, adaptable, and helpful approach to customer interactions.

Working Conditions

• On-site position in Lisbon, Portugal.
• Workplace located at TP Tejo.
• 40 hours per week.
• Daily schedule of 8 working hours with an additional lunch break.
• 24/7 operational environment.
• Rotational shifts may apply.
• Work schedules are provided in advance to support planning and coordination.
• Portuguese public holidays apply.
• Employees working on a Portuguese public holiday may receive a compensation day according to the applicable project conditions.
• 22 days of annual holiday entitlement, according to Portuguese law.
• Initial training lasts 15 working days.
• Training includes product knowledge, software training, customer management, and practical preparation for the role.
• Successful completion of the training leads to the employment contract process.

Ready to Support the Future of Technology?

If you are fluent in English, enjoy helping people solve problems, and are excited about working in an environment connected to artificial intelligence and innovative technology, this could be an excellent opportunity for you.

Join an international team in Lisbon, develop valuable customer support and technical skills, and help users navigate the products and services shaping the future of AI.

Apply today and turn your communication and problem-solving skills into a career in technology!