Community Manager

About Air Apps

At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018—and now with offices in both Lisbon and San Francisco—we’ve remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role

As a

Community Manager

at Air Apps, you will be responsible for

building, growing, and engaging our user community

across

forums, social media, and user groups . You will foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand. This role requires

strong communication skills, creativity, and a passion for community engagement

to enhance user experience, increase brand loyalty, and strengthen our community presence. This is a

fully onsite position , based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment.

We are open to support with relocation efforts.

Responsibilities

Develop and execute

community engagement strategies

to grow and support user communities.

Manage and moderate

forums, social media groups, and user discussion platforms .

Engage with users by

responding to questions, moderating discussions, and fostering positive interactions .

Organize and promote

community events, webinars, and Q&A sessions .

Collaborate with

marketing, product, and support teams

to ensure a seamless user experience.

Monitor and analyze

community engagement metrics

to optimize strategies.

Identify and activate

brand advocates, ambassadors, and superusers .

Stay up to date with

community management trends, tools, and best practices .

Develop and maintain

community guidelines and policies

to ensure a safe and welcoming space.

Address user concerns and elevate issues to the appropriate teams when necessary.

Requirements

Around

3+ years

of experience in

community management, social media management, or customer engagement .

Experience managing

online communities, forums, or social media groups

(e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).

Strong written and verbal communication skills, with the ability to engage and inspire users.

Experience with

community-building tools and analytics platforms .

Ability to

handle sensitive situations, mediate conflicts, and enforce community guidelines .

Experience planning and executing

community-driven events or initiatives .

Passion for building meaningful relationships and fostering

brand loyalty .

Ability to

analyze engagement data

and adjust strategies accordingly.

Experience in

fast-paced digital environments

with a user-centric mindset.

What benefits are we offering?

Apple hardware

ecosystem for work.

Annual Bonus

Top-tier Health and Life Insurance

for peace of mind.

Transportation Budget

to support your commute needs.

Coverflex

benefits package for meal allowances, well-being, and more.

Childcare

support.

Air Conference

- an opportunity to meet the team, collaborate, and grow together.

Pension Fund

to support your long-term financial planning.

Urban Sports Club

membership to keep you active.

Meals 100% free

at the hub.

Diversity & Inclusion

At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger. Application Disclaimer

At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification.

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