Turn Digital Expertise into Customer Impact:Italian-Speaking Customer Service

Job Overview Are you fluent in Italian and English , experienced in digital marketing, and confident working with online advertising and paid campaigns? We are looking for an Italian-Speaking Customer Service Representative to join an international team in Lisbon, Portugal . In this on-site opportunity, you will support customers in Italian and English while applying your knowledge of digital marketing, social media products, and digital advertising platforms . This role is an excellent opportunity for someone with a background in paid campaign management and digital advertising who enjoys combining industry knowledge with professional customer support. What We Offer Attendance-based bonus available , according to the applicable employment conditions. Food allowance provided. On-site opportunity in Lisbon, Portugal . International and multicultural working environment. Opportunity to work in a customer-facing role connected to digital advertising and advertising technology . Professional experience supporting users of digital platforms and services. Opportunity to apply your existing knowledge of digital marketing and paid campaigns in an international environment. Opportunity to further develop your communication, customer service, and problem-solving skills. Shared accommodation may be available according to the applicable conditions. Utilities included within the applicable shared accommodation arrangement. Key Responsibilities As part of the customer service team, you will assist customers in Italian and English , providing professional support related to the digital platforms and services covered by the project. Your responsibilities will include: Deliver professional customer assistance in Italian and English . Respond to customer questions and requests related to the supported platforms. Use your understanding of digital advertising to provide relevant support. Assist customers with topics connected to paid campaign management. Communicate information clearly and accurately. Help address customer concerns and work towards appropriate solutions. Maintain a professional, helpful, and customer-oriented approach. Follow established processes and service procedures. Work effectively both independently and as part of a wider team. Contribute to a smooth and positive customer experience. Requirements Fluent Italian and English proficiency. Mandatory experience in paid campaign management . Degree in Marketing or a related field . Previous experience in Digital Marketing . Experience in a customer service or contact centre environment within an Advertising Technology company is an advantage. Familiarity with social media products and their usage. Basic understanding of digital advertising. Strong communication and customer service skills. Customer-focused and solution-oriented approach. Ability to work independently and manage responsibilities effectively. Ability to collaborate successfully with colleagues and wider teams. Working Conditions On-site position in Lisbon, Portugal . Initial operation from Monday to Sunday . Initial schedule between 07:00 and 19:00 . Initial shifts may be 07:00–16:00 or 10:00–19:00 . The project schedule may later transition to a 24/7 operation , subject to client confirmation. Future schedules may include rotational shifts. Two rotational days off per week under the future schedule. Shared accommodation may be available for a limited period according to the applicable conditions. Ready to Bring Your Digital Experience to the Next Level? If you speak Italian and English , have experience in digital marketing and paid campaign management , and enjoy using your knowledge to support and guide customers, this could be the right opportunity for you. Join an international team in Lisbon , combine your digital expertise with customer service, and continue building your professional experience in the world of online advertising. Apply today and turn your digital knowledge into meaningful customer impact!