Microsoft Dynamics 365 (XRM)

Our client is looking for an experienced consultant to strengthen its Dynamics 365 / XRM capability, with a specific focus on the integration between the CRM platform and mass mailing / email marketing systems. The consultant will work closely with Communication and Marketing and the Corporate IT teams to stabilise, improve, and extend these integrations, supporting both day-to-day operations and upcoming enhancement projects.

Key Responsibilities • Design, build, and maintain integrations between Microsoft Dynamics 365 (XRM) and mass mailing / email marketing platforms (e.g. ClickDimensions or equivalent). • Troubleshoot and resolve data synchronisation issues between CRM records, contact/subscriber lists, and mailing campaigns. • Support marketing and communications teams with campaign configuration, segmentation, and deliverability (bounce handling, DMARC/SPF/DKIM considerations). • Develop and maintain customisations within Dynamics 365 (plugins, workflows, Power Automate flows, custom entities/fields as needed). • Document technical designs, data flows, and operational procedures for handover and knowledge sharing. • Collaborate with Communications & Marketing and other Corporate IT stakeholders on roadmap items, incident resolution, and process improvements. • Advise on best practices for CRM/marketing automation architecture.

Required Skills & Experience • Proven hands-on experience with Microsoft Dynamics 365 / XRM (configuration, customisation, administration). • Demonstrated experience integrating Dynamics 365 with mass mailing or marketing automation platforms (e.g. ClickDimensions, Mailchimp, dotdigital, or similar). • Solid understanding of CRM data models, contact/lead management, and campaign/segmentation logic. • Familiarity with Power Platform (Power Automate, Power Apps) and/or .NET/C# for custom plugin development. • Working knowledge of email deliverability fundamentals (SPF, DKIM, DMARC, bounce/complaint handling). • Good communication with non-IT stakeholders. • Comfortable working independently and collaboratively in a small, cross-functional IT team. • Fluent in English (French an asset).

Nice to Have • Experience in a media, broadcasting, or membership-organisation context. • Exposure to Microsoft Entra ID / SSO and identity-driven access models for CRM systems. • Experience with Jira/Confluence for ticketing and documentation. • Prior experience in an international, multi-stakeholder organisation.

Note: Work Permit is required Based in Portugal